Shipping policy

Order Processing

Orders are typically processed within 24 hours (next business day), Monday through Friday (excluding holidays).

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping time begins after your order has shipped, not when the order is placed.

Each order is carefully packed and inspected to ensure your gear arrives ready to ride.

Shipping Time

Estimated delivery time is 3–5 business days after shipment.

While the large majority of orders arrive within this timeframe, delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, customs processing, or high seasonal demand.

Once a package has been handed to the shipping carrier, delivery speed is managed by the carrier and is outside of our control.

Order Changes & Cancellations

Because orders begin processing quickly, orders cannot be modified or canceled once they are placed.

If you change your mind, you may begin the return process once your order has been delivered, in accordance with our return policy.

Tracking

Once your order ships, you will receive an email containing tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Shipping Rates

We offer free standard shipping on all orders. Expedited shipping options may be available at checkout.

Address Accuracy & Returned to Sender Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double check your shipping details before completing your purchase.

The Rider Lab is NOT responsible for packages returned to sender due to an incorrect or incomplete address, refused delivery, an unclaimed package, or a failed delivery attempt caused by customer error.

If a package is returned to sender for any of the reasons above, the order is not eligible for a refund. The customer may request reshipment of the order and will be responsible for the additional shipping fees required to reship it.

If a package is returned to us due to a verified carrier error, we will reship the order at no additional cost.

Delivered Packages

If tracking shows that a package has been successfully delivered by the carrier, it is considered delivered.

If you are unable to locate your package, we recommend:

  • Checking around your delivery location

  • Asking household members or neighbors

  • Contacting the shipping carrier for further details

If you still cannot locate your package, please contact us and we will do our best to assist.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible so we can assist in resolving the issue.

Damage claims must be reported within 7 days of delivery, with photos of the item and packaging.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

These charges are determined by local authorities and are not controlled by The Rider Lab.

Support

If you have any questions about your order or shipping, please contact our support team and we will be happy to help. Contact us here!